A single platform of record, with a common lingua franca, built-in collaboration, etc., is the ideal approach – providing a foundation for proactive problem resolution and prevention across development, test and production.
In addition to this, businesses are looking to improve efficiencies while reducing cost. Investments are now judged on time to value, immediate business impact and total cost of ownership over time. As a result, Agile methodologies are being introduced to enable developers to shorten development cycles while at the same time improving quality. Operations is typically run independently of Development and has different operating procedures and tools which are not accessible to developers and are incompatible with the tools used in development. As a result, the benefits achieved with Agile are lost once Development releases product to Operations. Hence the dilemma – how to bring these two functions together?